Returns & Exchanges
We must be notified before returning any items. We will accept returns under certain conditions:
- an item was broken when received - advise us within 5 days of receiving your product.
- an item received was incorrect.
- returned items must be unworn and in new condition
Please message us your full name, order number and the item(s) you would like to return. We will advise you how best to return your jewellery to us.
Can I return discounted items?
Unless faulty, discounted items are not refundable.
When will my returns be processed?
We aim to process all returns within 5 working days of receipt. However it may take up to 28 days for the refunded amount to appear on your card, please contact your card issuer.