At present WB Jewellery is not shipping to international locations. In some cases we may make an exception on a case-by-case basis, so please contact us with your location and item you wish to purchase:  WraptBeauty@outlook.com. International orders may attract local taxes.

We ship all over Australia.  Free shipping.

Any gold jewellery items will be shipped via registered post, and require a signature upon receipt.  Should you wish delivery by a courier service that can be arranged for an additional charge.

Upon shipping your order, you will receive a notification email from our team to advise you of shipping details and tracking number. Your email address will facilitate this notification.

Wholesale business customers - this will be a separate agreement directly with such customers.

Engagement & wedding rings will be packaged in beautiful New Zealand handcrafted wood ring boxes.

All jewellery items are presented in elegant packaging.  Should you have a special request about packaging, please email us.

Once your order has been submitted it can no longer be modified. Any packages returned due to the wrong address will be reshipped at a cost to the purchaser. Take a quick look to double check your address is right. We try to check all orders carefully before shipping but we cannot be responsible for incorrect information such as addresses and credit cards. Please review all information carefully before submitting.

We receive a lot of questions about our order times. We strive to send every order as quickly as possible! We promise to ship all orders as quickly as possible and if any order or item will take more than 3-5 days to ship we will contact you to let you know the estimated production and shipping time. 

Handmade creations that you request made specially for you will take a longer timeframe and this will be negotiated with the purchaser.

We accept:  Shop Pay, Paypal, Visa & Mastercard.

We know these are a wonderful option for those more tricky to buy for friends and family, so we are beginning by offering a Mothers' Day gift card/voucher.

Your credit card is charged as soon as you place your order so please make sure you review your order carefully before submitting. Whilst we cannot be responsible for incorrect credit card entries and wrong addresses we will try and assist wherever we can. Please contact us immediately at: WraptBeauty@outlook.com

We must be notified before returning any items.  Please contact WBJ with your full name, order number and the item(s) you would like to return. We will advise you how best to return your jewellery to us.

We will accept returns under certain conditions:

- an item was broken when received - advise us within 5 days of receiving your product, together with a photograph of the damaged item.

- an item received was incorrect.

- returned items must be unworn and in new condition.

- there are sanitation issues with earrings, and our policy is to not re-sell any earrings that may have been worn.  For this reason, only earrings that are damaged in transit to a customer will be accepted as a return.  Such items will be replaced with a replacement. 

Note:  It is difficult to on-sell any one-of-a-kind pieces that are created specifically for you.   It is unlikely that bespoke pieces will be accepted for return or refund.  However, please email and discuss with us.

Unless faulty, discounted items are not refundable.

We aim to process all returns within 2  working days of receipt, depending on availability of stock.  Where a refund is approved, it may take up to 28 days for the refunded amount to appear on your card, please contact your card issuer.

With the current high metal prices, we keep minimal stock.  We mostly making jewellery pieces when a customer places an orders.   

When our bespoke, one-of-a-kind pieces are uploaded, they have already been created and are ready for shipping.

If there is any additional customisation this will delay the order. Don't worry we will let you know how long this will take and keep in touch with you throughout the process.

Unfortunately, we do not have a physical store.

We are sorry to hear this. Pieces are considered faulty if they were received broken or there is a defect within a week of receiving it. Pieces that are damaged as a result of wear and tear are not considered faulty.  Please notify us within a week of receipt of an item, together with a photo, to advise us that it is faulty and we will discuss how to assist you.

We recommend removing jewellery when swimming or even showering, and also when doing housework.  Certain metals and stones/pearls can be significantly damaged by chemicals, saltwater, and even just water eg., pearls should not be submerged in water.

We love hearing from our Wrapt Beauty customers! Please feel free to post your pics, comments and feedback on Facebook under reviews or contact us via email. 

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Go to the end of our home page where you will find our sign up tab. Enter your details and you will be added to our list. Don't worry we will not spam you and we will protect your details.

Sydney, Australia

At the moment we do not have a store front for customers to visit.

We offer a 1 month warranty on our one-of-a kind jewellery. We work hard to make sure our jewellery is in fine condition and free of defects before it leaves us. Occasionally things do go wrong, so should this occur, email us at WraptBeauty@outlook.com .

Note:  general wear and tear and misuse is not covered by warranty.  However, for a fee we do carry out repairs and may be able to repair your product.