FAQs

Important Note

We have done our best to depict the pieces as accurately as possible but with varying computer monitors and screens we cannot guarantee that your display will accurately show the color of the pieces.

How to Contact Me

Any questions please email me on: wraptbeauty@outlook.com or bethsned@outlook.com.  

Shipping

We ship all over Australia. For Australian orders up to $50 we charge a flat rate of $10.00 and use Australia Post.  Cost of shipping for orders over $50 will depend on the weight of the order.   All orders over $50 will require a signature upon delivery. 

As soon as your order is filled and posted you will receive a notification email from our team to advise you of shipping details. Your email address will facilitate this notification.

Wholesale business customers - a separate shipping arrangement and cost will be arranged.  Email us for any wholesale purchases.

Do you accept international orders?

At present Wrapt Beauty is not shipping to international locations. In some cases we may make an exception, so please contact us with your location and item you wish to purchase:  WraptBeauty@outlook.com. International orders may attract local taxes.

Orders with the incorrect address information

Once your order has been submitted it can no longer be modified. Any packages returned due to the wrong address will be reshipped at the cost of the purchaser. Take a quick look to double check your address is right. We try to check all orders carefully before shipping but we cannot be responsible for incorrect information such as addresses and credit cards. Please review all information carefully before submitting.

Where is my order?

We receive a lot of questions about our order times. We strive to send every order as quickly as possible! We promise to ship all orders as quickly as possible and if any order or item will take more than 3-5 days to ship we will contact you to let you know the estimated ship time.  Handmade creations that you request made specially for you will take a longer timeframe and this will be negotiated with the purchaser.

What payment types do you accept?

We accept American Express, Visa, and Mastercard.

Do you offer gift cards?

We do not currently offer gift cards or vouchers. We know these are a wonderful option for those more tricky to buy for friends and family and we will work towards providing this option.  Sign up for our newsletter to be the first to know.

When am I charged for my order?

Your credit card is charged as soon as you place your order so please make sure you review your order carefully before submitting. Whilst we cannot be responsible for incorrect credit card entries and wrong addresses we will try and assist wherever we can. Please contact us immediately at: WraptBeauty@outlook.com

When will I receive my order?

We aim to get your order out within a week.

Do you accept returns?

We must be notified before returning any items.  We will accept returns under certain conditions:

- an item was broken when received - advise us within 5 days of receiving your product.

- an item received was incorrect.

- returned items must be unworn and in new condition

Please message us your full name, order number and the item(s) you would like to return. We will advise you how best to return your jewellery to us.

Can I return discounted items?

Unless faulty, discounted items are not refundable.

When will my returns be processed?

We aim to process all returns within 5 working days of receipt. However it may take up to 28 days for the refunded amount to appear on your card, please contact your card issuer.

Is all of your jewellery in stock?

Yes - everything we have listed for sale is ready to be sent unless the item is described as 'special order', in which case we will give you a time indication for delivery.

If there is any additional customisation this will delay the order. Don't worry we will let you know how long this will take and keep in touch with you throughout the process.

Is there somewhere I can go to view the product before purchasing?

Unfortunately, we do not have a physical store.

I received my item and it was broken or faulty - what now?

We are sorry to hear this. Pieces are considered faulty if they were received broken or there is a defect within a week of receiving it. Pieces that are damaged as a result of wear and tear are not considered faulty. Please notify us within a week of receipt of an item to advise us that it is faulty and we will discuss how to assist you.

How can I provide feedback?

We love hearing from our Wrapt Beauty customers! Please feel free to post your pics, comments and feedback on Facebook under reviews or contact us via email.

What are cookies? Do I need to enable cookies in my browser?

Cookies are small amounts of data sent from a website to your browser and are stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled'. This means each website can send its own cookie to your browser. Cookies cannot access your personal information but use anonymous unique identifiers. Cookies need to be enabled on your browser for you to add products to your cart and access your account information. If you are using a public computer or share your computer with others, please logout before leaving your computer unattended to protect your information.  

How can I sign up to emails about new items and sales?

Go to the end of our home page where you will find our sign up tab. Enter your details and you will be added to our list. Don't worry we will not spam you and we will protect your details.

Where is your business based?

Sydney, Australia

Do you have a warranty on your jewellery?

We offer a 3 month warranty on all of our handmade and one-of-a kind jewellery. We work hard to make sure our jewellery is in fine condition and free of defects before it leaves us. Occasionally things do go wrong so please email us at WraptBeauty@outlook.com .

Please note that general wear and tear and misuse is not covered by warranty.  However, for a fee we do carry out repairs and may be able to repair your product.